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The Curtain Boutique Terms and Conditions (“Agreement”)

This Agreement was last modified on January 8, 2017.

Please read these product terms and conditions carefully as they set out the terms under which The Curtain Boutique makes the products available to you (“Product Terms”). You must read and agree with our terms and conditions before buying online or over the phone. Please note that all of the content on The Curtain Boutique, including logos are the property of The Curtain Boutique and use of these by a third party is strictly forbidden. Whilst we take every precaution to safe guard our site against virus’, we cannot take any responsibility for contamination of virus’ that may have been incurred during any browsing sessions that may have included The Curtain Boutique website and deem it as your sole responsibility to protect your hardware against such risks.

When buying goods from our website you enter an agreement with The Curtain Boutique, www.thecurtainboutique.co.uk. The agreement will be concluded when you place the order.

Our Products

Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by The Curtain Boutique to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.


Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods.

Made to measure products

Made to measure products are custom made to your precise requirements, including curtains, cushions and tiebacks. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our sample service before placing an order, The Curtain Boutique cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.

Tolerance of Fabric

Tolerance Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.


Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.

Order processing and our contract


Please follow the onscreen instructions taking you through the process of placing an order on the website. You place the order for your products by pressing “Go to Checkout” on the “Review Your Order page”, and in doing so you offer to buy the Goods at the prices indicated as well as any applicable delivery charges.

An order acknowledgement email will be sent to you detailing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order from The Curtain Boutique.

Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if: the ordered product is out of stock or unavailable; we identify a pricing or product description error; or we are unable to obtain authorization for your payment.

If you have ordered made to measure products the acceptance of your order will occur when you receive a confirmation note from us or on dispatch of the products, whichever is the earlier, unless we have notified you that we do not accept your order or you have cancelled it in accordance with these Terms and Conditions.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may suspend or refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law, customers must: be over 18 years of age; register by providing their real name, phone number, email address, payment details and other requested information; customers need to provide a valid delivery address for the chosen delivery country; (Please note that PO box numbers, hotels and temporary accommodation addresses are not acceptable); and possess a valid credit or debit card issued by a bank acceptable to us.

It is your responsibility to check that all details of your order, such as specifications, measurements, dimensions, product features, access and delivery, are correct and suitable to your requirements prior to placing your order to avoid additional charges.

Order cancellation or amendments

When ordering your goods you are agreeing to a legal binding contract. According to The Consumer Contracts Regulations 2013, made to measure goods, e.g. curtains are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us on 01234 720629 as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.

Ordering by telephone

Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email confirmation.


The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of VAT and the total price shown is the price you will pay. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible and you have the option to cancel the order if the extra charge is not accepted.) On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.


When ordering products from The Curtain Boutique website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards, debit cards and PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.


We have the right to cancel your order if:

  1. We have insufficient stock to make and deliver the goods ordered.
  2. If you have ordered from an island or country where we do not deliver.
  3. The goods ordered unbeknown to us have been discontinued.
  4. A pricing error or typing error has occurred due to system failure within our database or website.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.

Delivery of your goods

When your order is despatched we will email you with an approximate delivery date that you will receive your goods, this date will be within 7 working days. The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. A more specific delivery date is available from the order tracking login once the order has been placed. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted.) Delivery will be made to the address specified by you, please note that this must be the same address as where your payment card is registered to. Please note that we can only deliver products within mainland UK. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.

Shrinkage and Colour Loss

When soft furnishings are washed, some slight shrinkage and some colour loss may occur. Details of this information will be provided with your products, either on the packaging, or additional leaflets provided . You accept this information as part of the terms and conditions and agree that and colour loss or shrinkage mentioned in this information is reasonable.

Defective and damaged goods

All The Curtain Boutique products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail (xxxxxxxx)  or call our customer service team on 01234 720629. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.

Safety advice

Children can be strangled by loops in cords, chains, tapes and inner cords on blinds. Cords may become wrapped around a child’s neck. You must keep cords and loops out of the way of babies and young children. The bottom of blind chains should hang at least 150cm above floor level. Accidents can happen when young children climb, therefore it is important that beds, cots, furniture and any other items are moved away from window covering cords. All blinds made by The Curtain Boutique comply with all safety guidelines. We also take extra precautions by supplying every blind, regardless of fitting height with safety breakaway devices. Regularly check that any safety device is securely fixed and in working order. Instructions supplied when ordering blinds and on delivery should be diligently followed and babies and young children should be constantly supervised. Ensure that any curtains with cords are not accessible to children either. Once the cords on the curtain tape have been pulled to create the pleats in the top of the curtain, ensure that the ends of the cord are not left dangling and are securely pushed inside the tape at the top of the curtains. This information is provided on an educational and awareness basis. You should seek professional advice from your installer based on your situation as The Curtain Boutique accepts no responsibility for duty of care to you based on the information given.


These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us on  (info@thecurtainboutique.co.uk).